Returns & Exchanges

Due to the perishable nature of our artisanal chocolate collections, we are unable to accept returns; however, we are committed to ensuring your complete satisfaction with every haute-chocolat experience. If your order arrives damaged or does not meet our rigorous quality standards, please contact our Concierge team within 5 days of delivery for a replacement or store credit.

1

Inspect Your Order

Upon arrival, carefully unbox your chocolates and inspect the packaging and product for any signs of transit damage or temperature-related issues.

2

Document the Issue

Capture clear photographs of the damaged items and the shipping box, including the shipping label, to help our quality assurance team investigate the matter.

3

Contact the Concierge

Email our Chocolate Concierge at vosges@vosgechocolate.com with your order number and the photos within 48 hours of receipt to initiate a claim.

4

Resolution Process

Our team will review your request and arrange for a complimentary replacement shipment or issue a digital gift card for the value of the affected items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing