Frequently Asked Questions
Everything you need to know about your luxury chocolate experience.
How should I store my chocolates upon arrival?
To preserve the delicate notes of our haut-chocolat, store your truffles in a cool, dry place between 65-70°F. Avoid refrigeration if possible, as it can cause humidity damage and dull the flavor profile of the cacao.
What is the shelf life of your truffles and exotic caramels?
Our truffles are crafted with fresh cream and have a shelf life of approximately two weeks. Our exotic caramels and chocolate bars remain fresh for up to six months when stored properly.
How do you ensure chocolates don't melt during shipping?
We utilize specialized temperature-controlled packaging, including insulated liners and frozen gel packs, during warmer months or for shipments to warm climates to ensure your chocolate arrives in pristine condition.
Do you offer vegan or gluten-free options?
Yes, we offer a curated selection of vegan chocolate collections and many of our bars are naturally gluten-free. Please refer to the specific dietary icons and ingredient lists on each product page for detailed information.
Can I include a personalized gift message with my order?
Absolutely. During the checkout process, you will have the option to compose a complimentary gift message that will be printed on a high-quality enclosure card and included in your parcel.
What is your return policy for perishable food items?
Due to the perishable nature of our artisanal chocolate, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with your experience, please contact our concierge within 48 hours for a resolution.